Cancellation Policy
At New Earth Healing, we understand that circumstances may arise requiring you to reschedule or cancel your session. To ensure fairness and clarity for all clients, we have established the following cancellation policy.
Rescheduling Policy
You may reschedule your session without any penalty if you notify us at least 48 hours in advance. Rescheduling requests made less than 48 hours before the session may be subject to a rescheduling fee unless due to emergency circumstances.
Cancellation Policy
48 Hours Notice: If you cancel your session at least 48 hours before the scheduled time, you will receive a full refund or credit towards a future session.Less Than 48 Hours Notice: Cancellations made less than 48 hours before the session are non-refundable.No-Show Policy: If you do not attend your session and provide no prior notice, the session fee is non-refundable.
Emergency Exceptions
We understand that emergencies happen. In the event of unforeseen circumstances, please contact us as soon as possible, and we will work with you to find a suitable solution.
How to Cancel or Reschedule
To cancel or reschedule your session, please contact us via email or phone: Email: newearthhealingsa@gmail.comPhone: +27 71 226 8508
Changes to This Policy
New Earth Healing reserves the right to modify this cancellation policy. Any changes will be communicated through our website or directly to clients with upcoming appointments.
By booking a session with New Earth Healing, you agree to the terms outlined in this cancellation policy.